Privacy Policy
Please find below our Privacy Policy for merchants and consumers.
1.1 "Company" refers to Infinity Mobile NV, who is the entity that developed and designed the ecommerce platform Sayl Retail. Infinity Mobile is located at Hoogstraat 29, 9850 Nevele, registered in Belgium, VAT No. BE0640.980.849
1.2 "Customer" refers to any person, firm, company or unincorporated association which subscribes to the Service "Sayl Retail".
1.3 "Customer Content" is data, information, file attachments, text, images, personally identifiable information, and other content that is uploaded or submitted by users or collected by users from third parties using Forms or other features of the service.
1.4 "End User" is a user of Customer's mobile webshop/pop-up shop created in the Sayl Retail system.
2.1 The Company is committed to protecting the privacy of all visitors to our website or services through, or through the pop-up shops created on the Sayl Retail platform and available in different channels as chatbots, e-mail, websites etc…(together, "the Services"). The following privacy policy explains how we use and protect your information.

2.2 By visiting or using the Services, you agree and where required you consent to the collection, use and transfer of your information as set out in this policy. By using our Services as a Customer, you agree with our EU Data Processing Addendum.
3.1 When visiting or making an order through the Services, you may be asked to provide information about yourself including details such as your name and contact details. We will never ask or store your payment information, this is done on the platform of the payment providers that are linked to Sayl Retail. We may also collect information about your usage of the Services and information about you from the messages you post to our Services and the emails or letters you send to us.

3.2 When accessing our website information and/or services using mobile digital routes such as mobile, tablet or other devices/technology including mobile applications, the Company's data collection and usage as set out in this privacy policy will apply in that context too. Technical information from your mobile device or your use of our services through a mobile device, for example, location data and certain characteristics of, and performance data about your device, carrier/operating system including device and connection type, IP address, mobile payment methods, interaction with other retail technology such as use of NFC Tags, QR Codes or use of mobile vouchers may also be collected.
4.1 In providing the Services, Company may engage sub-processors to process Customer Content, including, without limitation, any associated Personal Information pursuant to this Agreement within the European Economic Area, the United States and in other countries and territories.

4.2 Your information may be used to contact you for your opinions on our services and to inform you about significant changes or developments to our Services.

4.3 The Company collects, stores, uses and accesses Customer Content to maintain, improve and support the Services. The Company may also use Customer Content in an encrypted and aggregated form ("Aggregated Data") for Infinity Mobile's own business purposes, including use, duplication, modification and creation of derivative works regarding usage and performance of Aggregated Data which does not directly or indirectly identify Customer or End Users. The Company shall own all right, title and interest to the Aggregated Data and any derivative works thereof. The Company only shares Customer Content with others under special circumstances as follows:

  • a. With third parties who work on the Company's behalf to provide the Services;
  • b. To the extent needed to comply with laws or to respond to lawful requests and legal process (provided that the Company will endeavor to notify Customer if Infinity Mobile has received a lawful request for Customer's information);
  • c. To protect the rights and property of the Company, its agents, customers, and others including to enforce Infinity Mobile's agreements, policies, and terms of use;
  • d. In an emergency, including to protect the personal safety of any person;
  • e. In connection with a sale or transfer of all or a part of the Company's business or assets (business deals may include, for example, any merger, financing, acquisition, divestiture, or bankruptcy transaction or proceeding); or
  • f. As directed by Customer, including through its use of the Services.
The Company provides Customer with access to Customer Content and the ability to delete Customer Content upon request. This request can be initiated via following page. Upon cessation of Infinity Mobile's relationship with Customer, Infinity Mobile may delete Customer Content no longer in active use. The Company agrees to maintain commercially reasonable technical and organizational measures designed to safeguard Customer Content from unauthorized access, use or disclosure. These will include measures designed to: (i) store Customer Content on servers located in a physically secured location and (ii) use firewalls, access controls and similar security technology designed to protect Customer Content from unauthorized disclosure. The Company takes no responsibility and assumes no liability for any Customer Content other than its express security obligations in this section.
6.1 The information you provide to us will be transferred to and stored on servers in Europe.

6.2 Those third parties process information such as credit card payments and provide support services for us. In addition, we may need to provide your information to any Partner Merchants that you have placed your order with. By submitting your personal data, you agree to this transfer, storing or processing. The Company will take all steps reasonably required to ensure that your data is treated securely and in agreement with this privacy policy.

6.3 If our business enters into a joint venture with, purchases or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors.

6.4 We may use the information that you provide to us if we are under an obligation to disclose or share your information in order to comply with (and/or where we believe we are under an obligation to comply with) any legal obligation; or in order to enforce our Application Terms and any other agreement; or to protect the rights of the Company, Partner Merchants or others. This includes exchanging information with other companies and other organizations for the purposes of fraud protection and prevention.
7.1 We take steps to guard your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage. We will keep your information for a reasonable period or as long as the law requires.

7.2 Where you have chosen a password which allows you to access certain parts of our Services, you are responsible for keeping this password confidential. We strongly suggest you do not share your password with anyone.
8.1 Cookies - which cookies we use

Sayl Retail uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone the first time you visit this website. Sayl Retail uses cookies with a purely technical functionality. They ensure that the website works properly and that, for example, your preferences are remembered. These cookies are also used to make the website work properly and to optimize it.

You can unsubscribe from cookies by setting your internet browser in such a way that it no longer stores cookies. In addition, you can also delete all information previously stored via your browser settings.

Cookies are also placed on this website by third parties. These are, for example, advertisers and/or social media companies.

Below the overview:
Cookie: Google Analytics
Name: _utma & _ga & _gid & _hole
Function: Analytical cookie that measures webshop visits
Storage period: 26 months
Cookie: Facebook

Facebook places different cookies, the number depends on whether you are logged in to Facebook or not.

If you are logged into Facebook:
"act": when you are logged into Facebook
"c_user": userid of logged in user, expires after 3 months
"datr': identifies used web browser, expires after 2 years
"fr": facebook gives no info about this, expires after 3 months
"presence", chat status of user, session cookie
"sb": facebook gives no info about this, expires after 2 years
"spider": facebook gives no info about this, expires after 1 day
"wd": user's window dimension, session cookie
"xs": information about the session
besides that
_fbp: Facebook cookie linked to Facebook ads

Cookie: (Sayl Retail or name of the shop)
Name: laravel_session & XSRF_Token

Function: Cookies that ensure that the webshop works operationally correctly and that products can be added to the shopping cart. No personal data is stored.
Storage period: until consumer session closes.

Cookie: Hotjar
Name: _hjid
Hotjar is a marketing tool to get a better understanding of how visitors experience the shop and how they use it.
Storage period: 1 year

Do you have questions about our cookies? Feel free to contact us via

8.2 Any changes made to our Privacy Policy will be updated on our website.

8.3 End Users can opt-out of Infinity Mobile's automatic retention of data collected through their web browsers while on Customer's mobile and web properties or webshops that have the Services integrated by visiting To track opt-outs, Infinity Mobile uses a persistent opt-out cookie placed on devices of End Users. Infinity Mobile opt-out cookies will not stop Customer from sending other data about that End User from Customer's servers to Infinity Mobile, nor will it prevent any other data collection methods.

8.4 Customer agrees to provide appropriate notices to its End Users about, and if required by applicable laws obtain appropriate consent from such End Users for, Customer's information collection and use practices relating to Customer's use of the Services and Customer's use of cookies for tracking purposes. Appropriate notices may include notice in the form of a privacy policy posted on Customer's site, in Customer's mobile application, and/or, if Customer uses Infinity Mobile Messages (as discussed in further detail below), in the emails Customer sends through the Application Services. Customer also agrees to include a notice about the Company opt-out for Customer's site and the Infinity Mobile opt-out link in Customer's privacy policy or in a notice on Customer's website(s). Customer will also inform its End Users that if they get a new computer, install a new browser, erase or otherwise alter their browser's cookie file (including upgrading certain browsers) they may also clear the Company's opt-out cookie.
9.1 For all queries/concerns relating to privacy, you can contact us by email: